Gurug Food with e-mail is liable for your non-public facts. Our app isn’t always intended for youngsters under 18 years of age. Nobody under age 18 may additionally offer any non-public statistics to or at the internet site. We do not knowingly acquire private facts from youngsters under 18. If you are below 18, do now not use or offer any information on this app or through any of its functions, register on the app, make any purchases via the app, use any of the interactive or public remark functions of this app, or offer any statistics approximately yourself to us, which includes your call, address, telephone number, e-mail deal with, or any screen call or user call you may use. If we analyze we have collected or obtained personal facts from a baby beneath 18 without verification of parental consent, we can delete that data

Cookie policy

A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. We are not storing any cookies to the browser by code, its browsers feature to store cookies by clicking on save password

What cookies do we use and why?

Some cookies are necessary to allow you to browse our app, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages. Our cookies and similar technologies provide various functions, they help to improve performance, improve the functionality of our services, provide extra functionalities, or help us to serve you relevant and/or targeted ads. We use cookies only on your device as long as you keep your browser active. Cookies and similar technologies are in use and remain in use for a longer more persistent period. You are not obligated to keep such technologies active and are free to block, delete, or disable them. Managing your cookies and preferences may be done so under your browser/device settings.

Personal Information We Collect

We collect several types of information regarding our Guest User and Register Users: We collect personally identifiable information from our users. The personal information collected by us mainly consists of Contact Details (i.e. Email Address, Contact Number), Personal
Details (i.e. User Name), Billing Details (i.e. Physical Billing address, Payment Method, Transaction Details), User Preferences (i.e. Preferences of order method, Time-zone, Language), User Comments (i.e. Feedback, Complain), Image(i.e. Profile picture of rider, customer for verification). We collect information so that you can place orders, request information and support, and make product suggestions. Our website and mobile application use forms to collects information. We receive and store the information you enter on our website or mobile applications, give us any other way like email, telephone, or other communications with our customer service team. If you contact us for support, we will keep internal records for that also

How We Use the Information We Collects

Information will be used to process your order and to manage your account. We will use your information to contact you in response to your suggestion or query, regarding the functionality changes to our products, any special offers which will be suitable to you, and changes in Privacy Policy. We used to communicate with you through emails, messages, or calls. We use emails to confirm orders placed by you or to send information requested by you. We are also providing email links to contact us directly. We are eager to reply to your message. The information which you have send to us may be reviewed, discarded, or used. This information may be used to improve our Website, Application, Product, and Services We store your deviceID/FCM token to provide you with features like push notifications. We will collect your device data, location, email, and personal while using the app. We will collect your image while using the app.

Representation and warrenty

By using the Service, you represent, warrant, undertake and agree that:

  1. You possess a valid driver’s license and are authorized to operate a motor vehicle and have all the appropriate licenses, approvals and authority to provide transportation for hire to third parties in the jurisdiction in which you use the Service;
  2. You own, or have the legal right and authority to operate, the vehicle which you intend to use when accepting passengers or customers, and such vehicle is in good operating condition and meets the industry safety standards for vehicles of its kind;
  3. You have a valid policy of liability insurance (in industry-standard coverage amounts) for the operation of your motor vehicle/passenger vehicle and/or business insurance to cover any anticipated losses related to the operation of a taxi/passenger delivery service;
  4. You shall forthwith provide to the Company such information and identity documents, including but not limited to National ID Card and Driver’s Licenses, as reasonably requested by the Company;
  5. You understand and acknowledge that the Company may take up to five (5) working days for all identity documents to be reflected in your account or for any payments cleared to or from your account.
  6. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to personal injuries, death, total loss and property damages which is due to or is alleged to be a result of the passenger transport and/or delivery service howsoever operated;
  7. You shall obey all local laws related to the operation of passenger transport and/or delivery services and will be solely responsible for any violations of such local laws;
  8. You will only use the Service for lawful purposes;
  9. You will only use the Service for the purpose for which it is intended to be used;
  10. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  11. You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
  12. You will not use the Service, Application and/or Software for purposes other than obtaining the Service;
  13. You shall not contact the Customers for purposes other than the Service;
  14. You will not impair the proper operation of the network;
  15. You will not try to harm the Service, Application and/or the Software in any way whatsoever;
  16. You will only use the Software and/or the Application for your own use and will not resell it to a third party;
  17. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  18. You will provide us with whatever proof of identity the company may reasonably request or require;
  19. You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  20. You will only use an access point or data account (AP) which you are authorized to use;
  21. You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, whether or not through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing passengers;
  22. You will not use the Service or any part thereof for carrying contraband items as may be listed publicly and updated by the company from to time and if, in the event that you display suspicious behaviour, you will fully comply with the request of the third party service provider, any government authority and / or law enforcement, to inspect any bags and / or items you are carrying with you which may or may not be readily visible;
  23. You are aware that when responding to Passengers’ or Customers’ requests for transportation services, standard telecommunication charges will apply and which shall be solely borne by you;
  24. Before collecting goods from merchants for delivery, you can commence an inspection of the exterior of the sealed package of the products in order to ensure that they are visibly fine.
  25. You after collecting goods from a Merchant, must sign a receipt stating that you have received the products in good conditions. Hence, any damage or defect caused to the product while they remain in your possession shall be your responsibility and must be compensated for personally by you.
  26. You shall not impair or circumvent the proper operation of the network which the Service operates on;
  27. You agree that the Service is provided on a reasonable effort basis;

You unconditionally agree to assume full responsibility and liability for all loss or damage suffered by yourself, the Customers or Passengers, the Company, Merchant and/or any third party as a result of any breach of the Terms and Conditions by you.

License grant and restriction

The Company and its licensors, where applicable, hereby grants you a revocable, non-exclusive, non- transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal purpose, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by the Company and its licensors.

(a) You shall not

  1. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way;
  2. modify or make derivative works based on the Application and/or the Software;
  3. create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device;
  4. reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software,
  5. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software,
  6. use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;
  7. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights,
  8. remove any copyright, trademark or other proprietary rights notices contained in the Service.

(b) You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to:

  1. send spam or otherwise duplicative or unsolicited messages;
  2. send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights;
  3. send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
  4. interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein;
  5. attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks; or
  6. Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity
  7. to abstain from any conduct that could possibly damage the Company’s reputation or amount to being disreputable.


We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We take precautions to protect your information. We use security measures to protect against the loss, misuse, or alteration of the information under our control. When you submit sensitive information via a website or application, your information is protected both online and offline. Whenever you enter sensitive information on our forms, the information is encrypted using MD5 and transmitted to us in a secure way. While we use encryption to protect your sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment. We will retain personal information only as long as our business needs require. We will then destroy or render unreadable any such information upon disposal. However, we do not guarantee that unauthorized access will never occur. Users who have registered to the site agree to keep their password in strict confidence and not disclose such password to any third party

Sharing Information with Third Party

We may share information about you to third parties to provide various services on our behalf to fulfill your request (i.e. to ship your order, process credit card payments, serving advertisements, conducting surveys, Customer relationship management, performing analysis of our service). We will only share information about you that is necessary for a third party to provide the requested service. These third parties are prohibited from retaining, sharing, storing, or using your personally identifiable information for any other purpose. This policy does not apply to information that you provide to any third party such as restaurants at which you make reservations and/or pay through our services and social network that you use in connection with our services.

Changes in Privacy Policy

We reserve all rights to modify this Privacy Policy at any time according to our needs. Our Privacy Policy may change from time to time and all updates will be posted on this Website. Our Privacy Policy may be changed according to changes in law, our features and services, and advances in technology. Please visit our Privacy Policy page with periods of time for updates in Privacy Policy. Please review our Privacy Policy carefully. Our continued use of the Services following the posting of changes to Privacy Policy will constitute your consent and acceptance of those changes.


We don’t misdirect clients by imitating another person or another application. We never infer that our application is connected with or approved by somebody that it isn’t. Also, we utilize application symbols, portrayals, titles, or in-application components that do not misdirect clients about the application’s relationship to another person or another application.

Intellectual Property

Our app does not infringe on the intellectual property rights of others including trademark, copyright, patent, trade secret, and other proprietary rights. We never encourage or induce infringement of intellectual property rights.

Data Security

The safety and security of your information depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

How We Use Your Information?

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our app and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our Website.
  • In any other way, we may describe when you provide the information.
  • User account can get deleted by contacting our administration

User Data Deletion

We value your trust in providing us your personal information ,thus we are striving to use commercially acceptable means of protection it. Therofore ,Customer can contact us for the deletion of their data